Return Policy

1. Introduction

At Phythkroz, we aim to provide high-quality online painting courses and exceptional customer service. We understand that sometimes a course might not meet your expectations or you may need to change your enrollment plans. This Return Policy outlines our refund and cancellation terms for our online courses and services.

2. Satisfaction Guarantee

We stand behind the quality of our courses and offer a 14-day satisfaction guarantee for all our standard online courses. If you are not completely satisfied with a course for any reason, you can request a refund within 14 days of purchase, subject to the conditions outlined in this policy.

3. Refund Eligibility

3.1 Standard Online Courses

For standard online courses (pre-recorded video content with self-paced learning):

• You may request a full refund within 14 days of your purchase date if you have completed less than 30% of the course.
• If you have completed more than 30% of the course, you may be eligible for a partial refund, prorated based on the amount of content accessed.
• After 14 days from the purchase date, refunds are generally not available unless there are exceptional circumstances.

3.2 Live Workshops and Events

For scheduled live workshops and events:

• Full refunds are available up to 7 days before the scheduled start date.
• Cancellations within 7 days of the scheduled start date may receive a 50% refund.
• No refunds are available within 24 hours of the scheduled start time.
• If you cannot attend a live workshop, you may transfer your registration to another person at no additional cost, or receive a credit for a future workshop.

3.3 Premium Courses and Mentorship Programs

For premium courses and personalized mentorship programs:

• These programs have specific refund terms that are communicated before enrollment.
• Generally, a 3-day cooling-off period applies for full refunds.
• After the cooling-off period, refunds may be subject to a cancellation fee or may be prorated based on services already delivered.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact our customer support team:

• Email: info@phythkroz.world with the subject line "Refund Request - [Your Name]"
• Phone: +442086165990 during business hours (Monday to Friday, 9am to 6pm GMT/BST)
• Contact form: Available on our website

Please include your order number, the name of the course, and the reason for your refund request.

4.2 Processing Time

We process refund requests within 5 business days. Once approved:

• Credit/debit card refunds typically appear in your account within 5-10 business days, depending on your card issuer's policies.
• Bank transfer refunds may take up to 10 business days.
• Alternative payment methods will be refunded according to their standard processing times.

5. Non-Refundable Items

The following items are generally non-refundable:

• Digital downloads of course materials once accessed or downloaded
• Physical art supply kits that have been dispatched (unless faulty)
• Administrative fees, where applicable
• Service fees for payment processing

6. Course Transfers and Credits

If a course doesn't meet your needs or expectations, we may offer the following alternatives to a refund:

• Transfer to a different course (price difference may apply)
• Credit for future courses or workshops
• Extended access to current course materials
• Access to additional support or resources

7. Course Cancellation by Phythkroz

If we cancel a course or workshop for any reason:

• You will receive a full refund for your enrollment
• Or, you may choose to transfer to another course or receive a credit
• We will notify you as soon as possible about any cancellations or changes

8. Technical Issues

If you experience significant technical issues that prevent you from accessing or completing a course:

• Contact our support team immediately for assistance
• We will work to resolve the issue or provide alternative access methods
• If we cannot resolve the issue, you may be eligible for a full or partial refund

9. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our offerings, business practices, or legal requirements. The most current version will be posted on our website with the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Information

If you have questions about our Return Policy or need assistance with a refund, please contact us at:

Phythkroz
Kemble St
London WC2B 4AW, United Kingdom
Email: info@phythkroz.world
Phone: +442086165990